North Pole Experience

General terms and conditions of

North Pole Experience

  1. 1. General

    1. These Terms and Conditions form part of the contract between Recapturing Americana LLC dba: North Pole Experience, 16817 E Nicklaus Drive, 85268 Fountain Hills, US (hereinafter "Organizer") and the purchaser (hereinafter "End Customer") of access rights, participation rights, admission rights, visitation rights or reservations and coupons for the foregoing or similar or related rights (hereinafter "Tickets") or other products or services (such as merchandise) (together “Offers”), which the Organizer may provide using technology platforms, software and services operated by vivenu. “End Customer,” as that term is used herein, includes also individuals and legal entities who have not purchased Tickets or other Offers directly from the Organizer, but are entitled to participate in an event (such as through resale of Tickets, where permitted).

    2. All communication with the Organizer regarding Tickets and Offers should be addressed to: Recapturing Americana LLC dba: North Pole Experience, 16817 E Nicklaus Drive, 85268 Fountain Hills, US

    3. The Organizer hereby informs the End Customer that vivenu Inc., 26 Mercer Street, New York, NY 10013, United States (hereinafter "vivenu") together with its affiliated companies, is a provider of technology platforms, software and services (hereinafter "vivenu Services"), which are used by the Organizer to sell Tickets and provide Offers for artistic, cultural, athletic or other events, theater plays, concerts, meetings, seminars, leisure and other events, museums, historic sites, cinematic exhibitions, operas, lectures, conferences, continuing educational events, educational courses and other events and performances (whether physical or virtual) (hereinafter, each an "Event") and to sell Tickets, market other offers and process transactions related to Events to End Customers. vivenu is a technology platform provider to the Organizer under license. vivenu is not a ticket broker and is not the organizer of any Event.

  2. 2. Contract

    1. There is no contract between vivenu and the End Customer. Upon the successful completion of a purchase transaction between the Organizer and the End Customer using the vivenu Services, a contract will exist between the Organizer and the End Customer only, notwithstanding the fact that Tickets or Offers may contain statements such as "powered by vivenu" or similar designations, and notwithstanding that the Organizer advertises, offers and/or distributes the Tickets or Offers via the domains and sub-domains of vivenu (e.g., vivenu.com). No purchase, services or other agreement is concluded between the End Customer and vivenu.

    2. The End Customer acknowledges that the Organizer may make the sale of Tickets and other Offers subject to the acceptance of further conditions, data protection declarations, instructions for cancellation and other contractual components by the End Customer and other restrictions (such as maximum number of Tickets for an Event). The Organizer or vivenu (on behalf of the Organizer) shall be entitled to refuse or reject the conclusion of purchase transactions with the End Customer for any legal reason.

    3. The End Customer acknowledges that the total purchase price of Tickets and Offers shall be determined or modified solely by the Organizer or third parties who sell to or through the Organizer. The total purchase price may exceed the ticket price indicated on a Ticket or in the Organizer’s ticket storefront. The calculation of the total purchase price shall be based on the indicated ticket price with the addition of any markup, fees, surcharges and taxes. The End Customer shall be notified of the total purchase price to be paid by the End Customer before the completion of the purchase transaction. Payment of the total purchase price can only be made by the payment methods provided by the Organizer or vivenu (on behalf of the Organizer).

    4. The contract between the Organizer and the End Customer for the purchase and sale of Tickets or Offers shall deemed completed only when the Organizer or vivenu (on behalf of the Organizer) has confirmed the transaction with the End Customer (e.g., by providing the transaction confirmation or by the assignment and subsequent transfer of a Ticket with the corresponding ticket ID). The completion of the ordering process, without such confirmation, such does not constitute a binding contract and does not entitle the End Customer to participate in an Event.

    5. If Ticket quotas (both the total quota for the Event and the quotas of individual categories of Tickets) have been exceeded due to technical issues, the Organizer or vivenu (on behalf of the Organizer) shall notify the End Customer. The Organizer or vivenu (on behalf of the Organizer) may revoke the corresponding Tickets with repayment of the corresponding total purchase price.

  3. 3. Form of Tickets

    1. Unless otherwise agreed by the End Customer and the Organizer or vivenu (on behalf of the Organizer), the End Customer will receive an automated email message from vivenu (on behalf of the Organizer) to confirm the order and an additional email message with a link to the Tickets purchased for the corresponding Event. The form of the Tickets provided will depend on the method of admission entry utilized by the Organizer for a particular Event and will be communicated to the End Customer (such as by downloading and printing the Ticket, digital wallet or other options). To participate in an Event, the Ticket must be presented in the form provided. Presentation of the email for the order confirmation alone (without providing the Ticket in the correct form) does not entitle the End Customer to participate in an Event.

    2. If the Organizer provides such option, the End Customer has the ability to order Tickets in printed form and shipped to the End Customer for an additional fee (hereinafter "Printed Tickets").

    3. The End Customer is required to verify that the purchased Tickets are correct in terms of quantity, price, date, event, venue and other essential details. Any complaint about incorrect Tickets must be reported to the Organizer or vivenu (on behalf of the Organizer) promptly after the purchase, and in no event later than five business days following the End Customer’s becoming aware of the issue that is the subject of the complaint.

    4. The transfer of ownership of Tickets or related rights to the End Customer shall only occur upon the full payment of the total purchase price and the settlement of all outstanding claims for payment from the End Customer to the Organizer.

    5. The End Customer must provide truthful, complete and correct information as part of the purchase transaction. The Organizer or vivenu (on behalf of the Organizer) shall be authorized to verify the information provided by the End Customer using appropriate legal means (such as credit reports when properly authorized).

  4. 4. Rights and Obligations

    1. The Organizer or vivenu (on behalf of the Organizer) shall communicate all relevant requirements regarding an Event, Tickets or other Offer (such as the scope or content, place, time, organizer, price, fees and taxes, requirements and restrictions on participation, access controls, form of Tickets to be presented, accessibility, venue plan, house rules and other codes of conduct for the respective venue and other restrictions or essential information that could reasonably affect the End Customer’s decision to purchase).

    2. The End Customer hereby acknowledges and agrees to such requirements, which are part of the contract between the Organizer and the End Customer.

    3. It is the sole responsibility of the End Customer to verify his or her capability and/or willingness to meet the requirements communicated by the Organizer. The Organizer may refuse or terminate the participation of an End Customer in an Event upon non-compliance with such requirements.

    4. If the Organizer or vivenu (on behalf of the Organizer) reasonably suspects abuse or legal violations (including legal violations of these General Terms and Conditions or other applicable terms of the contract between the Organizer and the End Customer), such as through fraudulent, illegal or breach of disloyal activities or of corresponding circumvention or attempts to circumvent such provisions and conditions, the Organizer or vivenu (on behalf of the Organizer) may revoke the validity of a Ticket without compensation before or during an Event and deny the End Customer the right to participate in an Event or remove the End Customer from the Event.

    5. If Tickets are damaged, lost or stolen, the End Customer must notify the Organizer and vivenu without delay. If the End Customer loses a Ticket, the Organizer or vivenu shall not be obligated to provide a replacement.

    6. Unless otherwise agreed, the validity of a Ticket shall be restricted to the respective Event (in particular, in terms of time and place) and, if necessary, the respective seat or seat unit or the corresponding ticket category. The Ticket shall become invalid once the Event has ended.

    7. The End Customer acknowledges that vivenu has no obligation to instruct, verify or supervise the Organizer regarding its obligations to End Customers for Tickets, Events and other Offers made by the Organizer, which are offered and processed via vivenu Services. The Organizer is solely responsible for the communication, publications and information, and vivenu does not bear responsibility in that regard. vivenu has no obligation to instruct, audit or supervise the Organizer in relation to its obligations towards End Customers. Further, vivenu has no obligation to check the timeliness, correctness or completeness of the Organizer’s published communication and information. This applies even if employees of vivenu act on behalf of the Organizer or if the Organizer uses contractual documents and templates provided by vivenu.

    8. Furthermore, the End Customer acknowledges that vivenu does not guarantee uninterrupted accessibility and usability of the vivenu Services. vivenu does not bear any liability for delays or errors in the transmission, storage failures and associated limitations of the vivenu Services. During maintenance work there may be temporary disruptions of the web site and/or individual vivenu Services.

  5. 5. Transfer of Tickets

    1. Tickets may be transferred. To re-assign/personalize Tickets or any related identification information, please contact the Organizer. A processing fee may apply to this service.

    2. If Tickets are resold via the Resale Function provided on this website, the following conditions apply:

      1. The Resale Function is only available for Tickets properly acquired from the Organizer via vivenu Services (so-called Secondary Market). The Organizer reserves the right to restrict or exclude the Resale Function for individual events, ticket types and categories, or at specific times, particularly due to contractual requirements from partners (e.g., artists, venues) or official regulations. There is no right to cancel or resell tickets.

      2. By listing a Ticket on the Secondary Market, the selling End Customer ("First Purchaser") bindingly declares their intention to return or sell the ticket to the Organizer at the original ticket price (face value) or at the price specified in accordance with Clause 5.3 ("Secondary Market Price") as soon as another End Customer ("Second Purchaser") acquires the Ticket. In the event of a successful resale, the Organizer transfers the ticket to the Second Purchaser. The ticket originally issued to the First Purchaser is cancelled or invalidated, while a new ticket is created and issued to the Second Purchaser.

      3. The Organizer may specify fixed prices or a price range for the resale of Tickets. Additional fees may apply for the resale.

      4. The Organizer reserves the right to control the sales order of primary Tickets offered directly by the Organizer and Tickets offered via the Resale Function ("Secondary Market Tickets"). In particular, primary Tickets may be sold first before Secondary Market Tickets are offered for sale. If multiple Secondary Market Tickets are available for the same area or category (e.g., in standing blocks), the selection of Secondary Market Tickets for sale will be made based on a non-discriminatory factor determined by the Organizer, which shall include the time of listing on the Secondary Market.

      5. The First Purchaser will be informed about the status of the Ticket offered for resale via email. In particular, the First Purchaser will receive a confirmation email after successfully listing a Ticket on the Secondary Market. The First Purchaser can remove the Ticket from the Secondary Market at any time until the Ticket is in a Second Purchaser's shopping cart. Should a Ticket offered for resale not be sold (e.g., due to the event expiring, cancellation), the First Purchaser will receive a corresponding notification.

      6. After a successful resale, the Organizer will refund or pay the First Purchaser the price of the Secondary Market Ticket less any applicable fees. Payment will be made according to the agreed payment method.

      7. A Ticket acquired via the Secondary Market can be offered for resale again by the Second Purchaser via the Resale Function in accordance with the provisions of this Clause 5.

  6. 6. Revocation, Cancellation, Refund, Return and Exchange of Tickets

    1. In Case of no significant Changes, Postponement or Cancellation of the Event

      1. There are no rights of revocation, return, cancellation or exchange of Tickets for Events, except were otherwise provided by applicable law, or permitted in the sole discretion of the Organizer. Subject to the foregoing, any purchase of Tickets is binding immediately upon completion of the purchase transaction (i.e., confirmation from the Organizer that the purchase has been completed) and cannot be cancelled.

    2. In Case of significant Changes, Postponement or Cancellation of the Event

      1. In the event of significant modification, postponement or cancellation of an Event due to circumstances for which the Organizer is not responsible, the Organizer shall be entitled to declare the Ticket to be valid for another Event. In this case, the return of the Ticket, a refund of the total costs or a reversal of the ticket purchase is not permitted, unless participation in the other Event is demonstrably unjustifiable to the End Customer, the discretion of the Organizer or its agents.

      2. In all other cases of significant modification, postponement or cancellation of an Event, the End Customer shall be entitled to return the Tickets and shall be entitled to a refund for the price of the Ticket less any processing fees.

      3. A modification shall be considered significant if the modified Event is fundamentally different from the Event that the Ticket purchaser reasonably expected.

  7. 7. Liability

    1. Except where otherwise provided by nonwaivable provisions of applicable law (e.g. in cases of breach of material contractual obligations, injury to life, body or health), the Organizer shall be liable only for intentional misconduct and gross negligence. Except where otherwise provided by nonwaivable provisions of applicable law, liability fora slightly negligent breach of material contractual obligations shall be limited in amount to the transaction value related to the transaction giving rise to the liability. Subject to the foregoing limitations, the Organizer shall not be liable for damages due to force majeure or violations of obligations by third parties.

    2. To the extent that the Organizer’s liability is excluded or limited herein, the foregoing limitation of liability shall also apply to the personal liability of the Organizer’s legal representatives and agents as well as any representatives acting for the Organizer with regard to the End Customer, including without limitation vivenu and its affiliates, each of which representatives and agents is an intended third party beneficiary of the contract between the Organizer and the End Customer, with the power to enforce the contract as if a party hereto.

    3. The End Customer hereby acknowledges and agrees that: Except as provided to the contrary by nonwaivable provisions of applicable law, vivenu shall have no liability to the End Customer when acting on behalf of the Organizer as an agent or otherwise. vivenu shall not be liable for damages caused by force majeure or breach of duty by third parties.

    4. To the extent that vivenu’s liability is excluded or limited, this disclaimer or limitation of liability shall also apply to the personal liability of vivenu's legal representatives and vicarious agents as well as any representatives acting for vivenu with regard to the End Customer. Not in limitation of the foregoing, vivenu shall not be liable for damages resulting from an Event’s failure, cancellation, modification, relocation or defect or the Organizer’s insolvency or loss or delayed arrival or defects in Printed Tickets as well as limitations in vivenu Services.

  8. 8. Miscellaneous Provisions

    1. These General Terms and Conditions shall take precedence over any provisions to the contrary in the contractual relationship between the Organizer and the End Customer.

    2. The laws of the state of the incorporation of the Organizer shall apply, and the United Nations Convention on the International Sale of Goods (hereinafter “CISG”) shall not apply. This shall not affect statutory provisions restricting the choice of law and the applicability of mandatory provisions (for example, compulsory consumer protection laws).

    3. Insofar as the End Customer is not a Consumer, the exclusive place of jurisdiction for all disputes between (i) the End Customer and the Organizer shall be the registered office of the Organizer and (ii) between the End Customer and vivenu shall be the location of vivenu.

    4. The End Customer shall be deemed to be a “Consumer” insofar as the purpose of the ordered deliveries and services is not attributed to his commercial or self-employed professional activity. Any natural person or legal entity as well as partnership with legal capacity acting in its commercial or self-employed professional activity when concluding the contract shall not be deemed a Consumer. Furthermore, the End Customer shall not be deemed a Consumer when purchasing services in connection with leisure activities if the contract provides for a specific date or period of time for the provision.

    5. The following clauses apply to End Customers with their registered office, place of residence in the European Union:

      • The End Customer warrants that he has full legal capacity or the necessary powers of representation to conclude this contract.

      • The European Commission provides an internet platform for online dispute resolution at https://ec.europa.eu/consumers/odr(opens in a new tab). The Organizer and vivenu are not willing or obligated to participate in dispute resolution proceedings before a consumer arbitration board.

    6. The following clauses apply to End Customers with their registered office, respectively place of residence in the United States:

      • For any proceeding in the United States, the Parties hereby irrevocably waive the right to trial by jury.

      • BY ACCESSING ANY PORTION OF THE SITE OR THE MOBILE APPLICATION, OR BY USING THE VIVENU SERVICES, YOU AFFIRM THAT YOU ARE A RESIDENT OR CITIZEN OF THE UNITED STATES, YOU ARE AT LEAST 18 YEARS OF AGE, AND YOU AGREE TO THESE TERMS AND CONDITIONS. IF YOU ARE THE PARENT OR LEGAL GUARDIAN OF A MINOR WHO YOU WILL PERMIT TO ACCESS ANY PORTION OF THE SITE OR THE MOBILE APPLICATION, OR MAKE USE OF THE SERVICE, YOU AGREE THAT YOU TAKE FULL RESPONSIBILITY FOR THE MINOR’S USE OF THE SITE, MOBILE APPLICATION, AND/OR SERVICE, AND FOR THE MINOR’S COMPLIANCE WITH THESE TERMS AND CONDITIONS.

      • EXCEPT AS PROVIDED TO THE CONTRARY IN THE CONTRACT, VIVENU PROVIDES ITS SERVICES "AS IS" AND "AS AVAILABLE" TO THE ORGANIZER, AND NO CONTRACTUAL RELATIONSHIP EXISTS BETWEEN VIVENU AND THE END CUSTOMER. TO THE EXTENT THAT APPLICABLE LAW PERMITS THE DISCLAIMER OF EXPRESS OR IMPLIED WARRANTIES, ORGANIZER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF TITLE, NON-INFRINGEMENT, ACCURACY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING OR COURSE OF PERFORMANCE OR USAGE OF TRADE. THE END CUSTOMER ACKNOWLEDGES THAT THE ORGANIZER AND VIVENU DO NOT GUARANTEE THAT THE VIVENU SERVICES WILL ALWAYS BE SAFE, SECURE, OR ERROR-FREE, OR THAT THEY WILL ALWAYS FUNCTION WITHOUT DISRUPTIONS, DELAYS, OR IMPERFECTIONS. THE ORGANIZER AND VIVENU ARE NOT RESPONSIBLE FOR THE ACTIONS OR INFORMATION OF THIRD PARTIES, AND THE END CUSTOMER HEREBY RELEASES THE ORGANIZER AND ITS AGENTS, INCLUDING WITHOUT LIMITATION VIVENU, FROM ANY CLAIMS AND DAMAGES, KNOWN AND UNKNOWN, ARISING OUT OF OR IN ANY WAY CONNECTED WITH ANY CLAIM THAT THE END CUSTOMER HAS AGAINST ANY SUCH THIRD PARTIES. IF THE END CUSTOMER IS CALIFORNIA DOMICILED.

      • THE END CUSTOMER WAIVES CALIFORNIA CIVIL CODE §1542, WHICH SAYS: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”

    7. If any of the preceding provisions are, or become, ineffective or unenforceable in whole or in part, such condition shall not affect the validity of the remaining provisions. The same shall apply if and to the extent that a gap or ambiguity exists, and an appropriate provision that comes closest to that which the Organizer and the End Customer would have wanted economically shall replace the affected provision, if they had considered that gap or ambiguity.

  9. 9. Additional Provisions of the Organizer

    The following additional provisions of the Organizer shall apply:

    The North Pole Experience Policies, Terms & Conditions:

    Glossary:

    Exchanges & No Refund Policy

    Missing your time/date

    Weather Policy

    Strollers

    ADA (Wheelchair Accessibility)

    Guest Experience/Guest Removal

    Special Requests

    Prices/Rates/Availability/Amending Departure Times

    Conditions of Sale

    1. Exchanges & No Refund Policy: DUE TO THE SEASONAL LIMITED TICKET CAPACITY AND THEATRICAL NATURE OF THE EXPERIENCE, ALL TICKETS ARE NON-REFUNDABLE upon purchase. Exchanges MUST be completed 7 days prior to the original departure date and must be made for the same season. Ticket changes/modifications are subject to availability and are limited to adding guests or making changes to your travel date. Refunds will not be issued for any downgraded tickets. If tickets are upgraded, the difference in the cost of the tickets will be charged to the guest.

    2. Missing your tour time or date: Guests should plan on arriving on-site a minimum of 45 minutes before their scheduled departure time to allow plenty of time for parking, North Pole Experience Check-In, and Pre-Boarding Announcements. Once on-site, guests should report to the NPX Check-In desk for their boarding wristbands. IMPORTANT NOTE: If you miss your trolley and tour day, your ticket(s) will be forfeited and will not be redeemable for another time or date. Tours sell out each season, and missing your tour day will forfeit your ticket(s).

    NPX Guest Stand-By: If you are late for your scheduled departure time, NPX then operates on a Stand-By system, we will do our best to accommodate you on a later trolley but cannot guarantee a new departure time.

    3. Weather Policy: In the unlikely event of a severe weather event, or Act of God that may inhibit travel to Flagstaff and the North Pole Experience, AND if this event causes the North Pole Experience to cease operations due to weather, or Act of God, then guests will be afforded a replacement ticket for another date & time in the same season, based on availability, or a credit may be issued for the next years season. Guests need to be aware of possible winter conditions in Flagstaff and prepare accordingly to ensure they arrive safely, and on time for their scheduled departure time.

    4. Strollers: Only small strollers and light personal items are permitted, and will be stored underneath the trolley buses during your travel to the North Pole and Santa’s Workshop. Upon arrival, your trolley elf driver will retrieve your stroller for you to take inside the Workshop, and will stowaway for you the same way upon your return to the hotel. Large strollers and wagon type strollers are not permitted.

    5. ADA & Accessibility:

    Guests who require a wheelchair lift:  The North Pole Experience offers accommodation for guests who require a wheelchair lift to board our trolleys. Please be sure to book a wheelchair-accessible seat when booking your tickets to ensure that your trolley has a lift and is handicap accessible. Please note that utilizing the lift requires us to remove seats from the Trolley. Guests MUST purchase a wheelchair-accessible seat to ensure we have enough open seats to utilize the lift. 

     Do I need to provide my own wheelchair? - If you need a wheelchair for the duration of the experience, please bring an ADA-compliant manual wheelchair. 

     I or someone in my party cannot climb stairs. Do I need to book a wheelchair-accessible seat? - Our trolleys require guests to climb a small set of stairs to board. If you or someone in your party will need a lift to board, please select a wheelchair-accessible ticket. We will provide an ADA-compliant manual wheelchair for the lift and trolley ride to and from the North Pole.

    I or someone in my party uses a motorized wheelchair, can these be lifted on the Trolley? - Yes, some motorized wheelchairs (EPW’s) can be used with the lift. EPW’s must have C Ring hooks to ensure safety and cannot exceed 250 lbs. Guests must provide their own motorized wheelchair. If your EPW does not meet these requirements, we will lift you in our ADA compliant wheelchair and stow your EPW under the Trolley for use at the Workshop.

     I have ADA tickets and have arrived at the Little America Hotel for Check-In. Where should I go now? - Please arrive a minimum of 45 minutes before your departure time to allow ample time for your party to board. Gather your entire party and head to the North Pole Experience Check-In room to check in and receive your wristbands. Let an elf there know that you have booked an ADA ticket and they will help you with your next steps! 

     Hearing Impaired Guests - Guests who require an interpreter, please contact us directly at reservations@northpoleexperience.com to book your tickets. We will provide a licensed interpreter through AZFLIS. Please note that interpreters are subject to availability. We highly recommend booking your tickets a minimum of 3 weeks in advance so we have the best chance of securing your interpreter.  

    Other Assistance or questions - For any other assistance, including service animals, please contact our Reservations Team reservations@northpoleexperience.com 

    6. Guest Experience/Guest Removal: Our primary focus is providing our guests a wonderful and safe family experience. Management reserves the exclusive right to ask, and remove ANY guest(s) who may be disruptive, or otherwise create a situation that impairs or diminishes other guest experiences. Rudeness, alcohol impairment, belligerent behavior, excessive loudness, inappropriate language, failure to follow cast instructions or provocative gestures will not be tolerated and guests may be removed immediately at management’s discretion. NO REFUNDS will be given to guests who are asked to be removed for any actions, or inappropriate behavior that affects other guests or in a negative way.

    7. Special Requests: Due to the magical and interactive nature of the North Pole Experience, please note that special requests are not guaranteed, but we will do everything in our power to honor them whenever possible and feasible.

    8. Prices/Rates/Availability/Amending Departure Times: Rates, times and schedules are subject to change by management’s discretion, and management reserves the right to modify or amend your tour time on a given date based on operational requirements, or maintenance issues. Management will do everything in their power to advise our guests ahead of time of any tour time adjustments that may be required.

    9. Conditions of Sale: ALL SALES ARE FINAL AND ALL TICKETS ARE NON-REFUNDABLE. YOU ASSUME ALL RISK AND DANGER INCIDENTAL TO THE TRAVEL TO THE NORTH POLE EXPERIENCE. NO ALCOHOL, DRUGS, WEAPONS, PROP WEAPONS, FOOD, OR GLASS CONTAINERS ALLOWED. RECORDING DEVICES, STILL CAMERAS, AND VIDEO CAMERAS ARE PERMITTED WITH THE EXCEPTION OF SANTA’S PHOTO ROOM. YOU HEREBY CONSENT TO THE REASONABLE SEARCH FOR ALCOHOLIC BEVERAGES, DRUGS, OR WEAPONS. YOU FURTHER CONSENT TO THE USE OF YOUR IMAGE OR LIKENESS INCIDENTAL TO ANY DISPLAY, TRANSMISSION, OR REPRODUCTION OF THE EVENT. MANAGEMENT RESERVES THE RIGHT TO REFUSE ADMISSION OR EJECT ANY PERSON WHOSE CONDUCT IS DEEMED BY MANAGEMENT TO BE DISORDERLY OR WHO FAILS TO COMPLY WITH THE TERMS AND CONDITIONS HEREIN. NORTH POLE EXPERIENCE WILL NOT BE RESPONSIBLE FOR DAMAGED, LOST, OR STOLEN PERSONAL ITEMS. GUEST ASSUMES ALL RESPONSIBILITY FOR PERSONAL ITEMS, THIS INCLUDES BUT IS NOT LIMITED TO, CAMERAS, STROLLERS, WHEELCHAIRS, CLOTHING, JEWELRY, ELECTRONIC DEVICES, PURSES, WALLETS, AND ALL OTHER PERSONAL ITEMS. SEE FULL TERMS & CONDITIONS AT WWW.NORTHPOLEEXPERIENCE.COM.